Ongoing help & support
Know who to call when something needs to change.
Have one person to call when your online setup needs help.
$59/ month
USD
Your starting point
A clear scope.
A clear price.
$59/ month
USDMonthly help, with response times agreed
Included at this starting price
- Up to 1 hour of help each month
- Troubleshooting + small changes
- A clear record of the work done
Plan for these separately
Additional hours, emergency cover and larger features are quoted separately. Support hours and response expectations are agreed first.
USD starting price for the scope above. We confirm your final quote, timeline and any applicable taxes before work starts.
Get a quote for your business01 / The business reason
Why this can make a difference.
You should not have to explain your entire website to a new supplier every time something changes. I help you understand the setup, choose sensible improvements and coordinate agreed work. You get a direct contact and a defined way to handle requests.
Spend less time coordinating
A contact who knows the setup can help identify the right next step and the supplier responsible.
Make informed decisions
Plain-language explanations help you understand the cost, benefit and alternatives before approving work.
Keep changes manageable
A clear request process and agreed scope make routine updates more predictable.
02 / In practice
Illustrative example · A café changing its hours
One change. The same answer everywhere.
Festival hours change, but the website, listing and social artwork are updated separately. Customers see conflicting information while the owner chases suppliers.
The owner sends the approved hours to one contact. The agreed channels are updated, checked and confirmed, with anything outside scope identified clearly.
Support saves coordination and helps information stay consistent. Cover hours and the services included are agreed at the start.
03 / The work involved
What we can put in place.
The final scope is tailored to your setup. These are the pieces we discuss and agree before work starts.
- A known contact route
- An agreed way to raise questions, report faults and request changes.
- A record of the setup
- Key services, access responsibilities and supplier details documented for continuity.
- Advice and agreed changes
- Plain explanations and a defined allowance or quote for the work you need.
- Clear request handling
- Priorities, acknowledgement expectations and escalation arrangements agreed in the support plan.
04 / Working together
A clear way forward.
- 01
Get to know your setup
We review the services you use and where responsibility currently sits.
- 02
Agree how help works
We define channels, priorities, included work and what happens outside cover hours.
- 03
Keep a useful record
Changes and recurring issues are documented so future decisions become easier.
How we judge the value
Look for useful change.
We agree what matters at the start, then review evidence from your business.
- Are requests acknowledged and resolved within the agreed arrangements?
- Are repeated issues and overdue corrections decreasing?
- Does the owner spend less time coordinating suppliers?
Before you decide
A few fair questions.
Can I ask something without knowing the technical words?
Yes. Describe what you are trying to do or show what is happening. Turning that into a practical next step is part of the help.
Is this a 24-hour helpdesk?
No round-the-clock cover is implied. We agree working hours, urgent-issue handling and any backup arrangements before you rely on the service.
Will I still control my accounts?
Yes. The business should retain appropriate access and recovery details. Support should make your setup easier to manage and hand over.
A useful place to start
Tell me what's getting in the way.
You don't need the technical words. Tell me about your business and what you want to improve. We'll work out a sensible first step.
Send an enquiry
Tell me what you have in mind. I'll reply to your email.
Scope, price and running costs agreed before work starts.
Website maintenance
Keep your website updated, checked and working properly.
$49/ month
USD
Hosting setup
Give your website a dependable home on the internet.
$39one-time setup
USD
Business automation
Connect your tools so repetitive admin takes less of your time.
$199one-time project
USD