Cancellation & refund policy

01

Before a project is booked

Enquiries and discussions do not create a paid booking. No payment is collected by this website. Before an engagement starts, the written agreement should explain its payment stages, cancellation procedure, any agreed expenses and how refunds are calculated.

This policy does not introduce an automatic non-refundable deposit, a cancellation fee or a subscription. A separately accepted agreement may specify these arrangements only where lawful and clearly disclosed.

02

Requesting cancellation

Email sandeshbhat2424@gmail.com with the project name or invoice reference, what you want to cancel and your preferred resolution. Include enough information to locate the engagement; do not send bank passwords or complete card details.

The effective cancellation date and any remaining handover should be confirmed in writing. Work already performed, approved expenses and unused advance payments should be accounted for under the accepted agreement, subject to applicable law.

03

Work, advances and third-party costs

Where an agreement and applicable law allow it, a cancellation account may include the value of work actually performed and authorised, unavoidable third-party costs. Any unused advance remaining after lawful deductions should be returned. A blanket 'no refunds' rule does not replace mandatory rights.

If the freelancer cancels or cannot deliver, any proposed handover, revised scope or refund should be discussed promptly. Fees for undelivered work must be reconciled under the agreement and applicable law. Defective or misdescribed services may give you additional remedies.

Third-party licence, domain, hosting or advertising costs depend on the relevant provider's terms as well as your mandatory rights. Such costs should be identified and authorised before purchase.

04

Ongoing services

A maintenance or social-media retainer needs an explicit agreement covering its service period, notice, billing, renewal and treatment of unused work or prepaid amounts. Stopping future work does not by itself resolve invoices for completed work. There is no website-based automatic subscription to cancel.

05

Mandatory consumer and withdrawal rights

Applicable consumer rights override inconsistent contract wording. Where EU or UK distance-selling withdrawal rights apply to a service, a consumer will generally have a 14-day withdrawal period from conclusion of the contract. Starting work during that period requires the relevant express request and disclosures; a lawful proportionate charge for work done may apply.

A loss of withdrawal rights after full performance or the supply of certain digital content requires the conditions prescribed by applicable law, including relevant express consent and acknowledgement. Custom freelance work is not automatically exempt just because it is tailored to you.

Any legally required pre-contract information, cancellation instructions and model withdrawal form must be supplied with the relevant proposal. Consumers elsewhere retain applicable local guarantees and remedies. Business-to-business engagements may follow different rules.

06

Refund processing and complaints

Any agreed or legally required refund should be confirmed with its calculation and issued through the original payment method where practicable, unless another lawful method is agreed. Applicable statutory deadlines take priority over administrative preferences. Payment-provider processing time may affect when funds appear.

If you disagree with an account or cancellation decision, email sandeshbhat2424@gmail.com with the disputed item and requested remedy. You remain free to use available consumer, regulator or court procedures.